FAQ
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How do I place an order?

We have three simple steps for ordering:  Step 1: You will need to login first. If you are a new user, you may register as a member for free.  Step 2: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top left of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the "Add To Cart" button. You will see these items in your shopping cart now (View cart). and then you can continue shopping or checkout  Step 3: When you have finished your shopping, simply click on the Checkout button locate don the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.please contact us idealwayjewelry@hotmail.com

which shipping way my order will use?

USA buyer more than $15 ship by epacketother country more than $50 will ship by E packet or will ship by China post airmail or China post small packate(without tracking information)we can offer fast shipping based on the price orderlitter order but want ship by express will buyer take shipping fee

How do I change my Newsletters email address?

You can simply change your login email address in "My Account", we will update your new login email address as your newsletter email address.

Do you have a newsletter that I can subscribe to?

Yes, please input your billing address email address in the Subscribe Newsletters. We will send you our latest newsletter on weekly basis

I have received my item but it is faulty, what should I do?

We are very sorry about this, there may be a very small percentage of items that will be DOA (Dead On Arrival), which are usually damaged in transit in most of the cases . Please contact us and give a full detailed description of the problem, as well as a photo of the faulty parts and your order number. We will respond to you within 48 hours and we will try our best to solve the problem. Normally we will provide a number of options for faulty items.

I have received my item but packaging damages during transit, can I change the item?

In regards to the enquiries about packaging damages during transit, it would be appreciated if you would understand the packaging damage is not included in warranty. On occasions and for a variety of reasons, some packaging could be damaged during transit which is outside of our control. However, if any defects in the actual item(s), we would take our responsibilities for the defects. Thank you for your understanding and cooperation.

Can you reserve an item for me?

Due to stock turnover and nature of business, our products are sold on a first order - first sold basis. You may place an order for the item you wish to purchase first and make your payment within the next 3 days.

Can I physically see an item before I purchase it?

Unfortunately, as IdealSmart strives to provide its customers with the lowest prices possible, we are essentially an online store and do not have the capabilities to display products. All of our products are pre-packaged from our suppliers straight to our warehouse, ready to be shipped to you! We will continue to provide highly detailed descriptions, photos and information on all of the items we sell and if you can't find what you're looking for there, just contact our fantastic customer service team who will happily help find the information you're looking for!

Why are your prices so low?

IdealSmart.com.au can offer prices substantially lower than you would pay in a retail outlet because we: source our products directly from manufacturers around the world; purchase in shipments much larger than most retailers to obtain a better price; do not involve or rely on any intermediaries to source our products ; Sell on the I nternet only which eliminates expensive retail costs.

What should I do if I found item received is not exactly what was described when I placed the order

We apologies for the incorrect product description provided when you made your purchase , please contact us with your order number. We will resolve this mistake as soon as possible.

How do I get answers to specific product questions?

We are given all the technical specifications by our suppliers and we endeavour to list as much information as possible to help you make your purchase decision. Although our in-house team are keen followers of electronics, IT & consumer goods, we may not always have the expertise to answer very detailed and technical questions we get asked by our buyers. If we do have the information you required , we will respond as soon as possible. Otherwise, may we suggest websites that provide technical information on a wide range of products which will better assist your purchase decision.

What should I do if I forgot my login password?

To retrieve your password, please click on "Forgot Your Password" at the login page, and then enter your billing email address. We will send your password to your billing email address.

How do I update my account information?

To update your " My Account" , please login with your email address and password

How do I open an account?

To create a new account, please click on "Register" button on top of the page, and then fill out the appropriate information. You may start shopping once you have created your new account.