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How do I place an order?

We have three simple steps for ordering:  Step 1: You will need to login first. If you are a new user, you may register as a member for free.  Step 2: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top left of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the "Add To Cart" button. You will see these items in your shopping cart now (View cart). and then you can continue shopping or checkout  Step 3: When you have finished your shopping, simply click on the Checkout button locate don the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.please contact us idealwayjewelry@hotmail.com

I have received my item but it is faulty, what should I do?

We are very sorry about this, there may be a very small percentage of items that will be DOA (Dead On Arrival), which are usually damaged in transit in most of the cases . Please contact us and give a full detailed description of the problem, as well as a photo of the faulty parts and your order number. We will respond to you within 48 hours and we will try our best to solve the problem. Normally we will provide a number of options for faulty items.

What should I do if I found item received is not exactly what was described when I placed the order

We apologies for the incorrect product description provided when you made your purchase , please contact us with your order number. We will resolve this mistake as soon as possible.

What should I do if my item arrived with missing parts?

Please contact us with your order number. We will resolve this mistake as soon as possible.

Why do I receive a different item with what I have ordered?

Please contact us with your order number. We will resolve this mistake as soon as possible.

There is a Coupon code field in the checkout page, what is it and how can I get one?

From time to time we will run certain promotions where we will send coupon code to our members. These are usually a certain dollar value, a percentage off the order or free shipping. Would you like to receive a coupon code? Please subscribe to our newsletternow!

Can I purchase a single item from a wholesale carton lot?

Items from the wholesale carton lot are pre-packed and counted as a unit, hence you will not be able to buy a single item from a wholesale carton lot, unless if that item is also on sale as an individual item. However, you may consider for more details.ordering a wholesale carton lot, and sell each individual item in your local market or on eBay for profit. You may visit our Reseller page for more details.

Where can I find my pervious orders record?

We apologies for what may have been an error incurred from our dispatch centre . Please contact us with your order number. We will resolve this mistake as soon as possible

Where can I find my pervious orders record?

Simply login your account, then click on "My Account", all pervious orders you have made will be shown .

Why would my order be cancelled when I prepare to pay for my order?

Your order will be cancelled and the item returned to our inventory i f we could not confirm your payment in 5 business days after you have placed your order . But usually we will notify you via email or phone before we cancel your order.

Why would all the items in my shopping cart no longer become available when I check out?

Our stock is managed on a first check out - first sold basis. If the item you have selected is no longer available when you check out , that means someone has completed the check out before you.

Can I cancel or change my order once the order is confirmed?

You can cancel or change your order before you submitted the payment. Usually we proceed your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order.